Document transformation fails when the document has 'Embed fonts in the file' ticked under the File -> Options -> Save

Description

Steps to reproduce:
1. Install ACS 6.2
2. log in to Share UI
3. Upload the attached sample document (the document has 'Embed fonts in the file' ticked under the File -> Options -> Save)
4. Click on the File to see/generate the preview

Observed Behaviour:
Alfresco fails to generate the preview. Also, when the transformation debugger is turned on, it shows the following "Unsupported transformation" message in the logs:

Expected Behaviour:
Preview PDF file and thumbnails are successfully transformed.

Environment

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Activity

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Abdul Mohammed
3 days ago

I tried even with an ACS 6.2.2.1 zip distribution installation and explicitly used the provided alfresco-pdf-renderer version 1.1 (included in the zip), but still couldn’t reproduce the issue:

Maybe if possible can we use an ec2-instance and if you can reproduce it then I can take it from there.

I actually got my setup in an ec2 instance with below details:

IP address: 54.167.45.100

I will ping you on Slack the login details so you can (if possible) reproduce it to debug the issue.

Abdul Mohammed
4 days ago

: I need more information to reproduce the issue. Already tried to reproduce it on ACS latest/6.2.0/6.2.2.1/6.2.N branches but issue is not reproducible (no error during transformation of document with embedded fonts).

Abdul Mohammed
5 days ago
Edited

In-short, this issue is not reproducible on latest(master)/6.2.2.1/6.2.N branches.

As I use MacBook with Microsoft 365 Subscription I made sure the attached document is still ticked as Embed fonts in the file:

Abdul Mohammed
5 days ago

I am not sure if we are making hotfixes for 5.2 branches.

Abdul Mohammed
April 1, 2021, 1:54 PM
Edited

ACS 6.2.2.1: Issue not reproducible

 

Assignee

Shilpa Tupe

Reporter

Shilpa Tupe

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ACT Numbers

00350255

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Delivery Team

Team 3

Bug Priority

Category 2

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Sprint

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Affects versions